Beschreibung : FBO Customer Service Representative (Hourly contract - maximum 100 hours per month). Unternehmen : Jet Aviation AG. Lage : Geneva, GE
The Customer Service Representative is responsible for serving the customers’ needs and meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures. Description/Tasks:
- Provide assistance to passengers and crew throughout the different stages of departing / arrival at Jet Aviation Geneva, porter service, valet parking, passengers and crew transportation, and delivery of luggage from/to aircraft, and all the handling tasks related etc;
- Supports supervisors/team leaders as required;
- Greet customers in a welcoming, friendly and respectful manner – make the customer feel at home;
- Increase customer satisfaction by understanding needs and responding quickly to them;
- Provide a positive and professional first impression by exhibiting the proper demeanour, organization, and service level to arriving and departing guests;
- Fully adhere to all Jet Aviation and airport policies and all applicable laws and regulations without alienating customers;
- Adhere to the company standards of excellence for exceptional customer service, grooming and dress code;
- Responsible for flight preparation, reservations and dealing with handling requests;
- Solicit the sale of new or additional services;
- Ensure that all services provided are properly recorded in FBO1 for proper billing;
- Refer complaints of service failures to the FBO supervisor/team leader for investigation;
- Adhere to the company, SMS/Reporting system;
- Other duties as required.
- General education degree required, aviation experience and background is an advantage;
- Industry (aviation and/or hospitality) related work experience;
- Valid driver’s license (B mandatory);
- Good command of written and spoken French and English, other languages are a plus;
- Effective interpersonal and communication skills with customers, supervisors, and peers;
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;
- Basic knowledge of Microsoft Excel, Word, and web based applications;
- Readiness to work under shifts (irregular hours).
Mr Johann Sanpedro
Human Resources
http://www.jetaviation.com/jobs